However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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- We, the Complaints Team, had marked the complaint as ‘resolved’.
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Player’s Account Has Been Suspended
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The player from Australia has deposited money into the casino account, but the funds seem jest to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Therefore, after gathering all available information, we consider the complaint unjustified. The player from Greece requested a withdrawal, but it has not been processed yet. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked jest to provide further information regarding these bets, but they had not responded. The player was asked jest to obtain the full history from the casino so that the situation could be further investigated.
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Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The player from Poland had deposited PLN stu at an internetowego casino, expecting jest to receive a 50% premia and setka Free Spins. The casino’s live chat informed the player that he did not qualify for the nadprogram due owo high premia turnover. The player had sought a refund of his deposit but państwa told by the casino that he had jest to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds.
We advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. Despite multiple attempts to contact the player for further information, w istocie response was received. Consequently, the complaint państwa rejected due owo lack of communication. The proliferation of gambling enthusiasts in Canada today remains an exciting development. Currently,leading operators like HellSpin Casino Canada are remarkably redefining the gambling landscape.
Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced jest to reject this complaint. The player struggles owo withdraw his money due ongoing verification. Browse all bonuses offered by HellSpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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When you exchange HPs for real cash, you must fulfil an x1 wagering requirement to receive the money. Also, prizes and free spins are credited within dwudziestu czterech hours of attaining VIP stan. VIP Club is a loyalty program that allows users owo receive more bonuses and prizes from the site.
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